{"id":1034,"date":"2024-11-13T17:23:33","date_gmt":"2024-11-13T17:23:33","guid":{"rendered":"https:\/\/timbrehotels.com\/heroismo\/?page_id=1034"},"modified":"2024-12-03T11:33:50","modified_gmt":"2024-12-03T11:33:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/timbrehotels.com\/heroismo\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1034\" class=\"elementor elementor-1034\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c06f8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c06f8a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c369467\" data-id=\"c369467\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2073ecd elementor-widget-divider--view-line_text elementor-widget-divider--element-align-left elementor-widget elementor-widget-divider\" data-id=\"2073ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<h2 class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tFAQs\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a25cba8 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a25cba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e0ecb2d2fea\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a25cba8\">\n                        <a href=\"#collapse-d384ee369e0ecb2d2fea\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d384ee369e0ecb2d2fea\" aria-expanded=\"false\" aria-controls=\"Collapse-d384ee369e0ecb2d2fea\">\n                            \n                            <span class=\"ekit-accordion-title\">What time can I check in for my stay?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d384ee369e0ecb2d2fea\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-a25cba8\" data-parent=\"#accordion-69e0ecb2d2fea\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Check-in can be done from 2pm. If you expect to arrive before this time, we ask that you contact our hotel and we can try to check you in. In case of unavailability, we will store your luggage until your check-in, free of charge.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a25cba8\">\n                        <a href=\"#collapse-3c98c0269e0ecb2d2fea\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3c98c0269e0ecb2d2fea\" aria-expanded=\"false\" aria-controls=\"Collapse-3c98c0269e0ecb2d2fea\">\n                            \n                            <span class=\"ekit-accordion-title\">What is your cancellation policy?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3c98c0269e0ecb2d2fea\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-a25cba8\" data-parent=\"#accordion-69e0ecb2d2fea\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"tw-data-text tw-text-large tw-ta\"><span class=\"Y2IQFc\">Your reservation can be canceled within 24h\/48h free of charge. Check the conditions of your reservation.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a25cba8\">\n                        <a href=\"#collapse-6b49fb069e0ecb2d2fea\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6b49fb069e0ecb2d2fea\" aria-expanded=\"false\" aria-controls=\"Collapse-6b49fb069e0ecb2d2fea\">\n                            \n                            <span class=\"ekit-accordion-title\">What is your cancellation policy?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6b49fb069e0ecb2d2fea\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-a25cba8\" data-parent=\"#accordion-69e0ecb2d2fea\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"tw-data-text tw-text-large tw-ta\"><span class=\"Y2IQFc\">To change your reservation, you must access the email sent to you with your reservation confirmation. If you made your reservation through a booking website, you should have the option. to change\/cancel your reservation in the email or link to do so. If you made the reservation directly with the hotel, by telephone or by email, please contact our hotel, using the same method.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-a25cba8\">\n                        <a href=\"#collapse-96010dc69e0ecb2d2fea\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-96010dc69e0ecb2d2fea\" aria-expanded=\"false\" aria-controls=\"Collapse-96010dc69e0ecb2d2fea\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I change or cancel my reservation?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-96010dc69e0ecb2d2fea\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-a25cba8\" data-parent=\"#accordion-69e0ecb2d2fea\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To cancel or change a reservation, you can go directly to the reservation confirmation and do what you want. If you have any questions, you can contact the hotel by email or phone call.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-a25cba8\">\n                        <a href=\"#collapse-7a123b869e0ecb2d2fea\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7a123b869e0ecb2d2fea\" aria-expanded=\"false\" aria-controls=\"Collapse-7a123b869e0ecb2d2fea\">\n                            \n                            <span class=\"ekit-accordion-title\">What time do I need to check out of my room?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7a123b869e0ecb2d2fea\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-a25cba8\" data-parent=\"#accordion-69e0ecb2d2fea\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"tw-data-text tw-text-large tw-ta\"><span class=\"Y2IQFc\">Check-out must be done by 12:00 pm on the day of the departure. If you wish to check out late, you must consult reception. There may be associated costs.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-a25cba8\">\n                        <a href=\"#collapse-26b8d5969e0ecb2d2fea\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-26b8d5969e0ecb2d2fea\" aria-expanded=\"false\" aria-controls=\"Collapse-26b8d5969e0ecb2d2fea\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I store my luggage with you? For Free?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-26b8d5969e0ecb2d2fea\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-a25cba8\" data-parent=\"#accordion-69e0ecb2d2fea\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p class=\"tw-data-text tw-text-large tw-ta\"><span class=\"Y2IQFc\">You can leave your luggage stored at our hotel if your room is not yet ready for check-in, or if you check-out and your trip is scheduled for later. This service is free!<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28646b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28646b6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6956bbf\" data-id=\"6956bbf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2bbd7ed elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2bbd7ed\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8f52539\" data-id=\"8f52539\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1528ae elementor-widget elementor-widget-heading\" data-id=\"d1528ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COME TALK <br>WITH US<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd4342 contacts elementor-widget elementor-widget-text-editor\" data-id=\"4bd4342\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/g.co\/kgs\/uFH7Lxz\" target=\"_blank\" rel=\"noopener\">Rua do Hero\u00edsmo 235, 4300-259 Porto<\/a><\/p><p>\u00a0<\/p><p><a href=\"tel:+351220123520\">+351 220 123 520<\/a><br \/><a href=\"mailto:info@timbreheroismo.com\">info@timbreheroismo.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f43f66d\" data-id=\"f43f66d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16b9795 elementor-widget elementor-widget-elementskit-contact-form7\" data-id=\"16b9795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-contact-form7.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-form\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2029-p1034-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2029\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/heroismo\/faqs\/#wpcf7-f2029-p1034-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2029\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2029-p1034-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"1034\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-2029  \"><div style=\"display: flex\">\n<div style=\"width: 50%; border: 2px solid #6F878C !important; padding: 3px; margin-bottom: 32px\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/div>\n<div style=\"width: 50%; margin-left: 5%; border: 2px solid #6F878C !important; padding: 3px; margin-bottom: 32px\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span><\/div>\n<\/div>\n\n<div style=\"display: flex\">\n<div style=\"width: 50%; border: 2px solid #6F878C !important; padding: 3px; margin-bottom: 32px\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/div>\n<div style=\"width: 50%; margin-left: 5%; border: 2px solid #6F878C !important; padding: 3px; margin-bottom: 32px\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/div>\n<\/div>\n\n<div style=\"border: 2px solid #6F878C !important; padding: 3px; margin-bottom: 32px\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span><\/div>\n\n\n<div style=\"border: 2px solid #6F878C !important; padding: 3px; margin-bottom: 32px\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Write us something...\" name=\"your-message\"><\/textarea><\/span><\/div>\n\n<button type=\"submit\" class=\"custom-submit\">\n    Send message<img decoding=\"async\" src=\"https:\/\/timbrehotels.com\/heroismo\/wp-content\/uploads\/sites\/3\/2024\/10\/arrow4.png\" alt=\"Icon\" \/>\n<\/button><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs What time can I check in for my stay? Check-in can be done from 2pm. If you expect to arrive before this time, we ask that you contact our hotel and we can try to check you in. In case of unavailability, we will store your luggage until your check-in, free of charge. What [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","footnotes":""},"class_list":["post-1034","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Timbre Hero\u00edsmo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timbrehotels.com\/heroismo\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Timbre Hero\u00edsmo\" \/>\n<meta property=\"og:description\" content=\"FAQs What time can I check in for my stay? Check-in can be done from 2pm. If you expect to arrive before this time, we ask that you contact our hotel and we can try to check you in. In case of unavailability, we will store your luggage until your check-in, free of charge. 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