COOKIE POLICY

1. What are Cookies?

Cookies are small text files stored on the user’s device when they visit a website. These files allow the website to:
  • Ensure correct website functionality
  • Improve the browsing experience
  • Remember preferences
  • Collect statistical data
  • Display relevant advertisements
Under the terms of the GDPR, certain cookies may constitute personal data, as they allow the user to be directly or indirectly identified.

2. Why We Use Cookies

Timbre Hotels uses cookies to:
  • Ensure the website functions correctly
  • Facilitate navigation
  • Save preferences and settings
  • Perform statistical and performance analyses
  • Personalize content
  • Display relevant advertising
  • Measure the effectiveness of digital campaigns
Some cookies are strictly necessary, while others require the user’s explicit consent.

3. Types of Cookies Used

3.1. Essential Cookies (Necessary)

These guarantee the basic operation of the website and its functionalities (e.g., enabling reservations, accessing secure areas, page loading). 

Legal basis: Legitimate Interest. Without these cookies, the website may not function correctly.

3.2. Preference Cookies These allow the website to remember user preferences, such as language, region, or personalized settings.

Legal basis: Consent.

3.3. Analytics/Statistics Cookies These collect information about website usage (pages visited, session duration, clicks), allowing us to improve its performance.

  • Example: Google Analytics.

Legal basis: Consent.

3.4. Marketing and Advertising Cookies Used to display relevant advertisements to the user, measure the impact of campaigns, and prevent ad repetition.

  • Example: Google Ads, Facebook Pixel.

Legal basis: Consent.

3.5. Session Cookies These are temporary and are automatically deleted when you close your browser. Used to manage navigation and ensure security. Legal basis: Legitimate Interest.

 

4. Cookies Used – Informative Table

Cookie Purpose Type Duration Third Party
_ga Google Analytics statistics Analytics 2 years Google
_gid Usage statistics Analytics 24 hours Google
_gat Limit requests Analytics 1 minute Google
cookie_consent Save consent preferences Essential 12 months Não
session_id Keep session active Essential Session Não
fb_pixel Measurement and remarketing Marketing 90 days Meta
gads Google Ads advertising Marketing Up to 13 months Google

5. Cookie Consent

Upon entering the website, the user will see a consent banner, through which they can:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customize preferences (activate/deactivate categories)

Consent can be changed or withdrawn at any time via the “Manage Cookies” link in the website footer.

 

6. How to disable Cookies in your browser

Users can manually configure cookies in their browser. However, managing them through the consent banner is the recommended and compliant method. Direct links:

7. Third-Party Cookies

Some cookies are set by third parties (Google, Meta, PMS, Booking Engine). Timbre Hotels does not fully control these cookies and recommends consulting the policies of those providers.

8. Updates to this Policy

Timbre Hotels may update this Cookie Policy at any time to reflect technical, legal, or operational changes. The most recent version will always be available on this page.

9. Contact

For more information about cookies or the processing of your personal data, please contact: IME – Imóveis e Empreendimentos Hoteleiros, S.A. Email: info@timbrehotels.com Address: Rua do Arquitecto Cassiano Barbosa 44 Esc 9, 4100-009 Porto, Portugal